Getting Started
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Troubleshooting
Tips and tricks for addressing common issues with your site or tools.
The following tips can help you fix issues in just a few simple steps:
McMaster VPN
Set up the McMaster VPN on your computer. All required software and detailed instructions on how to set up the McMaster VPN can be found on the UTS Virtual Private Networking Page. The McMaster VPN is maintained by University Technology Services (UTS).
Access MacSite with MacID
Ensure that you are logged in to your MacSite using your MacID. Please note that MacID’s are administered by UTS. If you are experiencing issues logging in or need to reset your password, please visit the UTS Account management page.
If you are still experiencing technical difficulties, please contact the the Computer Services Unit (CSU) team by filling out a service ticket