Demystifying Medicine Video

This video features an in-depth explanation of the contributors to the waiting time in the emergency department and how you can work to reduce it. It also features some special notes about the emergency department during the COVID-19 pandemic. It was created for the Hamilton Health Sciences. 

A special thank you to Dr. Shawn Mondoux for taking time out of his schedule to help us create this video.

[Click here to find out about wait times at emergency departments and urgent care facilities in Hamilton, Ontario, Canada]

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  • Ding, Y., Park, E., Nagarajan, M., & Grafstein, E. (2019). Patient Prioritization in Emergency Department Triage Systems: An Empirical Study of the Canadian Triage and Acuity Scale (CTAS). Manufacturing & Service Operations Management. DOI:10.1287/msom.2018.0719
  • Hamilton Emergency Wait Times. (2020). Retrieved March 23, 2020.
  • Vashi, A. A., Sheikhi, F. H., Nashton, L. A., Ellman, J., Rajagopal, P., & Asch, S. M. (2018). Applying Lean Principles to Reduce Wait Times in a VA Emergency Department. Military Medicine. DOI:10.1093/milmed/usy165